National Information Technology (IT) Officer
      • Application deadline
        28.11.2016 Active Closed
      • Starting date
      • Type of contract
        Special Short-term Contract
      • Language required
        Fluency in English, Ukrainian and Russian is required
      • Expected duration of assignment
        9 months with possibility of extension

      I. Position Information

      Position grade

      Duty station


      IOM Ukraine, Odesa

      Reports directly to Chief of Administration

      Vacancy-specific information

      Posting channel Open to First and Second-Tier Candidates
      Complete WBS (up to the 5th level) TC.0911.UA20.11.03.001 (100%)

      II. Organizational Context and Scope

      Under the direct supervision/direction of the Chief of Administration and with technical supervision from the Information Technology Officer in Kyiv, the successful candidate will be responsible for the administration, functionality and evolution of the Information Technology and Communication (ITC) infrastructure and systems for EUBAM.

      III. Responsibilities and Accountabilities

      1. Supervise and coordinate the EUBAM IT activities, ensuring that all requests are addressed timely and accurately, with an efficient allocation of resources.
      2. Assist the administration for the adequate planning and provision of IT resources for EUBAM.
      3. Plan for systems upgrades and IT infrastructure changes compliant to ITC Standards.
      4. Install systems, network components and software; suggest best technical solutions in order to achieve required standards while taking into consideration local technical constraints
      5. Provide technical and administrative support to all mission staff in main and sub-offices on ITC.
      6. Secure the implementation of IOM ITC standards, policies and guidelines, in particular with regards to implementation of network systems, IT security, software licensing, telecoms and ITC procurement.
      7. Daily monitoring of mission-critical services and applications such as site to site VPNs, Firewalls, Antivirus and Backup services, PRISM, intranet portal ensuring effective liaison with technical counterparts for the proper functioning and availability of those systems. Assist with end-user training for those systems when required.
      8. Ensure the required performance and stability of network services and servers (LAN, WAN, Internet and VSATs connectivity, VPN, etc.), to prevent and minimize downtime or service interruptions.
      9. Ensure monitoring and adequate completion of servers’ and workstations’ backups and restorations.
      10. Develop and implement, when necessary, ITC training to all end users to ensure productive use of the IT and Telecommunications resources.
      11. Provide remote technical support for all EUBAM offices and sub-offices, as well as on site visits when necessary.
      12. Maintain the office’s ITC inventory for hardware and software (safeguarding media and licenses), including regular updates to the technical documentation of IT networks.
      13. Liaise with ITC service providers and vendors for the adequate provision of supplies and services
      14. Assist in technical support and maintain the EUBAM web based Intranet portal/applications. Provide web management services
      15. Assist in administration, developing and supporting of the different databases needed for the mission.

      16.  Perform such other relevant duties as may be assigned.

      IV. Required Qualifications and Experience


      ·         Bachelor’s Degree (preferably in Information Technology and Communication, Computers and Information, Computer Science or related disciplines) from an accredited academic institution with at least two years of responsible work experience;


      ·         Master’s Degree (preferably in Information Technology and Communication, Computers and Information, Computer Science or related disciplines) from an accredited academic institution with no work experience.


      • Two years of experience in implementation and administration of Microsoft Windows network environment (LAN/WAN) and first level network/desktop support;
      • Extensive knowledge of Windows OS, Windows-based applications and packages, SQL, ISA, , TCP/IP, Telecoms, Network Protocols, Cisco PIX/ASA devices, VPN, VoIP, MS Office, Antivirus Software and utilities; knowledge of PHP, Java, HTML, mySQL and graphic packages (Photoshop, Illustrator, InDesign); experience in web design and development of web-based office applications;
      • Holder of Certified Cisco Network Associates (CCNA), Microsoft Certified System Administrator (MCSA)/ Microsoft Certified Database Administrator (MCDBA)/ Microsoft Certified System Engineer (MCSE) certifications would be a distinct advantage;
      • Previous work experience with IOM or UN common system is an advantage.

      V. Competencies

      The incumbent is expected to demonstrate the following competencies:


      • Accepts and gives constructive criticism;
      • Follows all relevant procedures, processes, and policies;
      • Meets deadline, cost, and quality requirements for outputs;
      • Monitors own work to correct errors;
      • Takes responsibility for meeting commitments and for any shortcomings.


      Client Orientation

      • Identifies the immediate and peripheral clients of own work;
      • Establishes and maintains effective working relationships with clients;
      • Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries;
      • Keeps clients informed of developments.


      Continuous Learning

      • Contributes to colleagues’ learning;
      • Demonstrates interest in improving relevant skills;
      • Demonstrates interest in acquiring skills relevant to other functional areas;
      • Keeps abreast of developments in own professional area.



      • Actively shares relevant information;
      • Clearly communicates, and listens to feedback on, changing priorities and procedures;
      • Writes clearly and effectively, adapting wording and style to the intended audience;
      • Listens effectively and communicates clearly, adapting delivery to the audience.


      Creativity and Initiative

      • Actively seeks new ways of improving programmes or services;
      • Expands responsibilities without interfering with existing ones;
      • Persuades others to consider new ideas;
      • Proactively develops new ways to resolve problems.


      Leadership and Negotiation

      • Convinces others to share resources;
      • Actively identifies opportunities for and promotes organizational change;
      • Presents goals as shared interests;
      • Articulates vision to motivate colleagues and follow through.


      Performance Management

      • Provides constructive feedback to colleagues;
      • Identifies ways for their staff to develop their abilities and careers;
      • Provides fair, accurate, timely, and constructive staff evaluations;
      • Uses staff evaluations appropriately in recruitment and other relevant HR procedures;
      • Holds directly reporting managers accountable for providing fair, accurate, and constructive staff evaluations.


      Planning and Organizing

      • Anticipates and prepares response to changing IT needs of the relevant organizational unit;
      • Sets clear and achievable goals consistent with agreed priorities for self and others;
      • Identifies priority activities and assignments for self and others;
      • Organizes and documents work to allow for planned and unplanned handovers;
      • Identifies risks and makes contingency plans;
      • Adjusts priorities and plans to achieve goals;
      • Allocates appropriate times and resources for own work and that of team members.



      • Delivers optimal IT solutions within defined resource parameters:
      • Correctly applies knowledge of specialized IT disciplines:
      • Masters subject matter related to responsibilities;
      • Identifies issues, opportunities, and risks central to responsibilities;
      • Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation;
      • Persistent, calm, and polite in the face of challenges and stress;
      • Treats all colleagues with respect and dignity;
      • Works effectively with people from different cultures by adapting to relevant cultural contexts;
      • Knowledgeable about and promotes IOM core mandate and migration solutions.



      • Actively contributes to an effective, collegial, and agreeable team environment;
      • Contributes to, and follows team objectives;
      • Gives credit where credit is due;
      • Seeks input and feedback from others;
      • Delegates tasks and responsibilities as appropriate;
      • Actively supports and implements final group decisions;
      • Takes joint responsibility for team’s work.


      Technological Awareness

      • Learns about developments in available technology;
      • Proactively identifies and advocates for cost-efficient technology solutions;
      • Understands applicability and limitation of technology and seeks to apply it to appropriate work.


      Resource Mobilization

      • Establishes realistic resource requirements to meet IOM needs.


      Internals of the Organization will be considered as first-tier candidates. This vacancy is also open to second-tier candidates.

      The appointment is subject to funding confirmation.

      Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

      How to apply:

      Interested candidates are invited to submit their IOM Personal History Form (containing names and contact information of three referees) and cover letter via e-mail to , referring to this advertisement.

      Please indicate the position you are applying for in the subject line of your message.

      This vacancy has been extended and is open to first-tier and second-tier candidates.  Closing date for applications is 28 November 2016; however, interested candidates are strongly encouraged to apply sooner.

      Only shortlisted candidates will be contacted for interview.

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      • Who we are?

        The European Union Border Assistance Mission to Moldova and Ukraine (EUBAM) was launched in 2005. The legal basis for EUBAM is the Memorandum of Understanding signed by the European Commission and the Governments of Moldova and Ukraine on 7 October 2005.

        The current Mission’s mandate is valid until 30 November 2020.

        EUBAM promotes border control, customs and trade norms and practices that meet European Union standards, and serve the needs of its two partner countries.

      • What we do?

        The Mission works with Moldova and Ukraine to harmonise border control, and customs and trade standards and procedures with those in EU Member States. It helps to improve cross-border cooperation between the border guard and customs agencies and other law enforcement bodies and to facilitate international coordinated cooperation. EUBAM assists Moldova and Ukraine to fulfil the obligations of the Deep and Comprehensive Free Trade Area (DCFTA), which both countries signed as part of their Association Agreements with the EU. It also contributes to the peaceful settlement of the Transnistrian conflict through confidence building measures and as a monitoring presence at the Transnistrian segment of the Moldova-Ukraine border.

      • Where we work?

        The Republic of Moldova-Ukraine state border is 1,222 km long, consisting of 955 km of “green” (land) border and 267 km of “blue” (river) border.

        The Mission is headquartered in Odesa (Ukraine) with two country offices (in Chisinau – the Republic of Moldova and in Odesa – Ukraine) and six field offices in its area of operation – three on the Moldovan side of the common border and three on the Ukrainian side.

        There are 67 border crossing points along the Moldovan-Ukrainian border, including 25 at the central (Transnistrian) segment.

        The administrative boundary line between the two banks of the Nistru river is 411 km long. Nine customs posts are located along it, within which MDCS representatives perform the customs control duties, supported by MoIA representatives. Six BMA subdivisions, in which foreigners can voluntarily register or de-register, are also located on the boundary line.