I. Position Information

Duty station

IOM Ukraine, Odesa

Vacancy-specific information

II. Organizational Context and Scope

III. Responsibilities and Accountabilities

1. Supervise and coordinate the EUBAM IT activities, ensuring that all requests are addressed timely and accurately, with an efficient allocation of resources.
2. Assist the administration for the adequate planning and provision of IT resources for EUBAM.
3. Plan for systems upgrades and IT infrastructure changes compliant to ITC Standards.
4. Install systems, network components and software; suggest best technical solutions in order to achieve required standards while taking into consideration local technical constraints
5. Provide technical and administrative support to all mission staff in main and sub-offices on ITC.
6. Secure the implementation of IOM ITC standards, policies and guidelines, in particular with regards to implementation of network systems, IT security, software licensing, telecoms and ITC procurement.
7. Daily monitoring of mission-critical services and applications such as site to site VPNs, Firewalls, Antivirus and Backup services, PRISM, intranet portal ensuring effective liaison with technical counterparts for the proper functioning and availability of those systems. Assist with end-user training for those systems when required.
8. Ensure the required performance and stability of network services and servers (LAN, WAN, Internet and VSATs connectivity, VPN, etc.), to prevent and minimize downtime or service interruptions.
9. Ensure monitoring and adequate completion of servers’ and workstations’ backups and restorations.
10. Develop and implement, when necessary, ITC training to all end users to ensure productive use of the IT and Telecommunications resources.
11. Provide remote technical support for all EUBAM offices and sub-offices, as well as on site visits when necessary.
12. Maintain the office’s ITC inventory for hardware and software (safeguarding media and licenses), including regular updates to the technical documentation of IT networks.
13. Liaise with ITC service providers and vendors for the adequate provision of supplies and services
14. Assist in technical support and maintain the EUBAM web based Intranet portal/applications. Provide web management services
15. Assist in administration, developing and supporting of the different databases needed for the mission.

16.  Perform such other relevant duties as may be assigned.

IV. Required Qualifications and Experience

Education

or

·         Master’s Degree (preferably in Information Technology and Communication, Computers and Information, Computer Science or related disciplines) from an accredited academic institution with no work experience.

Experience

• Two years of experience in implementation and administration of Microsoft Windows network environment (LAN/WAN) and first level network/desktop support;
• Extensive knowledge of Windows OS, Windows-based applications and packages, SQL, ISA, , TCP/IP, Telecoms, Network Protocols, Cisco PIX/ASA devices, VPN, VoIP, MS Office, Antivirus Software and utilities; knowledge of PHP, Java, HTML, mySQL and graphic packages (Photoshop, Illustrator, InDesign); experience in web design and development of web-based office applications;
• Holder of Certified Cisco Network Associates (CCNA), Microsoft Certified System Administrator (MCSA)/ Microsoft Certified Database Administrator (MCDBA)/ Microsoft Certified System Engineer (MCSE) certifications would be a distinct advantage;
• Previous work experience with IOM or UN common system is an advantage.

V. Competencies

Accountability

• Accepts and gives constructive criticism;
• Follows all relevant procedures, processes, and policies;
• Meets deadline, cost, and quality requirements for outputs;
• Monitors own work to correct errors;
• Takes responsibility for meeting commitments and for any shortcomings.

Client Orientation

• Identifies the immediate and peripheral clients of own work;
• Establishes and maintains effective working relationships with clients;
• Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries;
• Keeps clients informed of developments.

Continuous Learning

• Contributes to colleagues’ learning;
• Demonstrates interest in improving relevant skills;
• Demonstrates interest in acquiring skills relevant to other functional areas;
• Keeps abreast of developments in own professional area.

Communication

• Actively shares relevant information;
• Clearly communicates, and listens to feedback on, changing priorities and procedures;
• Writes clearly and effectively, adapting wording and style to the intended audience;
• Listens effectively and communicates clearly, adapting delivery to the audience.

Creativity and Initiative

• Actively seeks new ways of improving programmes or services;
• Expands responsibilities without interfering with existing ones;
• Persuades others to consider new ideas;
• Proactively develops new ways to resolve problems.

Leadership and Negotiation

• Convinces others to share resources;
• Actively identifies opportunities for and promotes organizational change;
• Presents goals as shared interests;
• Articulates vision to motivate colleagues and follow through.

Performance Management

• Provides constructive feedback to colleagues;
• Identifies ways for their staff to develop their abilities and careers;
• Provides fair, accurate, timely, and constructive staff evaluations;
• Uses staff evaluations appropriately in recruitment and other relevant HR procedures;
• Holds directly reporting managers accountable for providing fair, accurate, and constructive staff evaluations.

Planning and Organizing

• Anticipates and prepares response to changing IT needs of the relevant organizational unit;
• Sets clear and achievable goals consistent with agreed priorities for self and others;
• Identifies priority activities and assignments for self and others;
• Organizes and documents work to allow for planned and unplanned handovers;
• Identifies risks and makes contingency plans;
• Adjusts priorities and plans to achieve goals;
• Allocates appropriate times and resources for own work and that of team members.

Professionalism

• Delivers optimal IT solutions within defined resource parameters:
• Correctly applies knowledge of specialized IT disciplines:
• Masters subject matter related to responsibilities;
• Identifies issues, opportunities, and risks central to responsibilities;
• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation;
• Persistent, calm, and polite in the face of challenges and stress;
• Treats all colleagues with respect and dignity;
• Works effectively with people from different cultures by adapting to relevant cultural contexts;
• Knowledgeable about and promotes IOM core mandate and migration solutions.

Teamwork

• Actively contributes to an effective, collegial, and agreeable team environment;
• Contributes to, and follows team objectives;
• Gives credit where credit is due;
• Seeks input and feedback from others;
• Delegates tasks and responsibilities as appropriate;
• Actively supports and implements final group decisions;
• Takes joint responsibility for team’s work.

Technological Awareness

• Learns about developments in available technology;
• Proactively identifies and advocates for cost-efficient technology solutions;
• Understands applicability and limitation of technology and seeks to apply it to appropriate work.

Resource Mobilization

• Establishes realistic resource requirements to meet IOM needs.

Notes

The appointment is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.